How contractors add a contact (and capture SMS consent)
DulyHandled is a B2B contractor-coordination service. Before a contractor can use the assistant to message a homeowner, client, crew member, subcontractor, vendor, or other project-related contact, that person must be added as a contact in the contractor's web dashboard at app.dulyhandled.com. The contractor cannot complete the add-contact action without first checking the consent confirmation box shown below.
Required consent documentation before adding a contact
Before adding a contact to DulyHandled for SMS messaging, the contractor must confirm that the person has agreed to receive project-related coordination SMS from the contractor's DulyHandled assistant number.
The contractor may obtain this permission during normal project communication, such as a phone call, text conversation, email exchange, signed project paperwork, onboarding conversation, or in-person discussion.
The consent request must disclose that the person may receive job-related coordination messages such as scheduling, material questions, site access, work updates, translations, and replies related to the construction project. Message frequency varies based on the project. Message and data rates may apply. The person can reply STOP at any time to opt out, HELP for help, or START to resume after a prior STOP.
The contractor may only add the contact if the person has agreed to receive these SMS messages. When adding the contact, the contractor must check the required consent confirmation box shown in the form below. The form cannot be submitted unless this box is checked. When the contact is saved, the consent confirmation is recorded in the contractor's DulyHandled account along with the contact identity, the contractor identity, and the timestamp.
The "Add contact" screen
Below is the same form (and the same consent language) that contractors fill out inside their dashboard. Fields shown here are the production fields. The consent checkbox is required; the form cannot be submitted without it.
How the consent flow actually works
- Verbal confirmation first. Before opening this form, the contractor speaks with the contact in person, by phone, or on a job site. They explain that DulyHandled will send SMS on the contractor's behalf and ask the contact for permission.
- Contractor checks the consent box. The form cannot be submitted until the consent checkbox above is checked. The exact text the contractor agrees to is the text shown next to the checkbox — reproduced verbatim from production.
- Consent is timestamped and stored. When the contact is created, a consent record is written to the contractor's account: timestamp, contractor identity, contact identity, and the checkbox state. This record is auditable on request.
- First message includes service identification. The first outbound SMS to a newly added contact identifies DulyHandled as the sender, names the contractor, and includes STOP / HELP keyword language. Standard message-and-data-rate language is included on first contact.
- Recipient can opt out at any time. Replying STOP to any DulyHandled message immediately halts further messaging to that recipient. Replying HELP returns service-information text. Replying START after a prior STOP resumes messaging.
What gets sent
- Coordination messages from the contractor, translated as needed.
- Confirmation prompts that let the contractor approve or edit a draft before it is sent on their behalf.
- Service-related notices about the contractor's account.
DulyHandled never sends marketing, promotional, or bulk messages. Every message is part of an active two-way coordination thread between a specific contractor and a specific contact the contractor has added.
Want to start using DulyHandled?
Contractors request access at dulyhandled.com/get-started. After approval, you receive a dedicated assistant number and the web dashboard where this exact add-contact form lives.
Questions about consent or compliance?
Email support@dulyhandled.com. Privacy-specific inquiries: privacy@dulyhandled.com.